Who we are
Auckland Automate IT Limited, NZBN 9429053815194, provides MissedCallZero phone reception and custom business automation services from Auckland. Contact us at hello@aucklandautomateit.co.nz.
What we collect
When you submit an enquiry, we collect your name, phone number, email address, optional message and submission metadata (page visited, timestamp and campaign parameters in the URL). If you use the capacity calculator, its values stay in your browser unless you choose to add the estimate to your enquiry. Please do not submit passwords, account credentials, payment-card details or confidential customer data.
How we use it
We use your details to respond, understand your workflow, assess a possible project and keep a business record of the enquiry. Providing information is voluntary, but we need usable contact details to respond. We do not sell enquiry data.
MissedCallZero calls and connected services
MissedCallZero identifies its receptionist as AI. Depending on the business setup, it processes speech to answer enquiries and can prepare contact details, calendar bookings and follow-up emails for confirmation. Requested callbacks need the caller’s permission. We agree the enabled services, access, consent and retention settings before activation. Telephone, speech, AI, email and calendar providers may process data outside New Zealand. Audio recording is not implied by this website; the call’s disclosure and the agreed setup determine whether it is enabled. Payment details for an accepted proposal are entered on Stripe’s hosted invoice page, when provided, rather than in our enquiry form.
During an automation project
Before accessing business systems or processing project data, we agree what information is needed, permitted access, the services involved and any project-specific data-handling arrangements. Those arrangements depend on the accepted scope. Please do not send system access credentials through this form.
Storage and sharing
Enquiries are stored in our website’s encrypted key-value storage operated by Cloudflare and accessed through protected internal systems. Cloudflare may process or store data outside New Zealand. A copy is sent to our verified owner email inbox and relayed through private workflow and messaging systems so we can manage the enquiry. We share information only as needed to respond and deliver the agreed service, or where required by law. Project-specific third-party services and their data handling are discussed before use.
Retention and safeguards
We keep enquiry records for as long as needed to respond and meet business record-keeping obligations. You can ask us to delete your enquiry. We use reasonable safeguards, but no internet service is completely risk-free.
Cookies and technical information
This site does not set advertising cookies. Cloudflare security services and standard server logs may process technical request information to operate and protect the website. Marketing campaign parameters are included with an enquiry when present in its URL.
Access, correction and questions
You may ask whether we hold personal information about you, request access or correction, or raise a privacy concern. Email hello@aucklandautomateit.co.nz with enough detail to identify your enquiry. We may need to verify your identity. You can also raise a concern with the Office of the Privacy Commissioner.