01
Answer the calls you choose
Cover missed, overflow or after-hours calls with an approved greeting and a clear next step. We check forwarding and fallback with you first.
MissedCallZero · For Kiwi businesses
Your calls.
Looked after.
You’re busy doing the work. Give missed, overflow and after-hours callers a clear answer — and your team a useful next step.
Configured around your business. Quoted around your needs.
Approved answersConfirmed actionsAuckland-based support
MEET ZOEYEXAMPLE CALL FLOW
Auckland Automate IT
Zoey · AI receptionist
“Kia ora, you’ve reached Auckland Automate IT. I’m Zoey, the AI receptionist. How can I help?”
- 01Understand the requestAnswers from your approved business information
- 02Confirm the next stepRead back the details before taking action
- 03Keep your team in the loopA clear request and its verified outcome
An illustration of the workflow, not a live call or customer record.
Built for the calls
behind the business.
01 / A useful first conversation
More than an answer.
A next step.
MissedCallZero follows the call flow you approve. You choose what it can answer, which actions it can take and when a person should step in.
02
Explain your business
Answer from the facts you approve: services, hours, common questions and what happens next. Uncertain requests go to your team.
03
Capture a clear request
Collect names, contact details and the reason for calling. Read back important details and confirm the saved outcome.
04
Book the next step
Connect Google Calendar to check live availability and make a booking after the caller confirms. Calendar setup is agreed before activation.
05
Follow up by email
Send approved information to a confirmed address and give your team a useful call summary. Email permissions and delivery are checked during setup.
06
Call back when asked
Arrange requested callbacks using the agreed number, time and contact rules. A web enquiry alone does not trigger an unsolicited call.
Calendar, email and callback functions are configured and tested for each business before they are enabled.
02 / Your business. Your rules.
Set it up together.
Then test it properly.
A phone receptionist should fit the way you work. We start with the calls you receive and agree what a good outcome looks like.
- 01
Map your calls
Agree the answers, contact details, booking rules and human fallback. Keep the scope clear.
YOUR APPROVED CALL FLOW - 02
Connect & confirm
Set up the phone route and selected integrations. Check permissions and the outcome of each action.
YOUR CONNECTED BUSINESS - 03
Try real conversations
Test normal questions, corrections, interruptions and handovers before agreeing your live rollout.
YOUR REVIEWED SETUP
03 / The owner stays in control
Your business phone.
In your pocket.
Review calls, confirmed requests and bookings through your private owner console. Discuss iPhone and Android access as part of your agreed setup.
Choose iPhone, Android or browser access during setup. We confirm device compatibility and the installation steps with you.
Check my device setupOWNER CONSOLE OVERVIEW
A clear view of the next step.
- 01CallsSee the call and how it ended
- 02Confirmed requestsFind the saved details and follow-up
- 03BookingsReview the confirmed appointment outcome
- 04Your setupKeep business information under review
Features and mobile distribution depend on your accepted deployment.
04 / A clear agreement
First, the right fit.
Then, a clear quote.
We scope your call flow, integrations, expected usage and support. Your proposal separates setup, ongoing service and third-party costs.
Request a demo & proposalKnow what you’re agreeing to
- The calls and actions in scope
- Human fallback and support arrangements
- Setup, usage and ongoing costs
- Privacy, acceptance and handover
Stripe
Ask about a secure Stripe invoice for your agreed proposal. Payment details are provided with your quote — there is no public checkout or automatic subscription here.
Beyond the phone
Other work to connect?
We also build custom task and workflow automation around your tools, team and approval points.
A few useful answers
Before we pick up.
Let’s work through your call flow and the setup your business needs.
Can we keep our existing number?
We start by checking your phone provider and the calls you want diverted. Missed, overflow and after-hours forwarding depend on that setup; we agree the route and human fallback before activation.
Is Zoey a person?
Zoey is Auckland Automate IT’s AI receptionist and identifies herself as automated. Your own business receives a configured receptionist with the wording, knowledge and permissions you approve.
Can it book appointments and send emails?
Yes, with the relevant integrations connected and tested. Bookings require Calendar confirmation; emails require the approved address and sending permissions. We do not treat an unconfigured integration as a completed action.
What is available on iPhone and Android?
MissedCallZero has a native iOS app and an Android owner shell around the responsive console. We confirm the supported build, device compatibility and installation method during your setup. Public app-store downloads are not being advertised.
What does it cost?
We quote around your call flow, expected usage, integrations and support. Your proposal separates setup, ongoing service and third-party costs, and states the applicable GST treatment. Enquiring does not start a subscription.
Will it record our callers?
AAIT’s current phone setup does not retain call audio or a conversation transcript. We agree your business’s disclosure, data handling and retention settings before activation. Confirmed requests and operational outcomes are kept according to that agreed setup.
Let’s look after your calls
What happens when
you can’t pick up?
Tell us about your business and the calls you would like help with. We’ll discuss a demo and a practical setup.
01 Talk through your call flow02 Check the setup and integrations03 Agree your proposal before activation
hello@aucklandautomateit.co.nz Auckland based. Working with businesses across New Zealand.