About these terms
These terms apply to this website and, together with an accepted proposal or order confirmation, to services supplied by Auckland Automate IT Limited, NZBN 9429053815194. An accepted proposal takes priority where it expressly differs from these website terms.
MissedCallZero reception
The accepted proposal specifies phone routing, approved business answers, connected calendar and email services, requested callbacks, owner access, usage and support. Features depend on the configured integrations and permissions. The existing iOS and Android app access is discussed during setup; no app-store publication or unlimited feature availability is promised. A booking, email or saved ticket is confirmed from its actual result. Human follow-up handles unsupported requests and exceptions.
Custom-scoped automation services
Each engagement is scoped and quoted individually. The proposal sets out the workflow, integrations, deliverables, responsibilities, approval points, exception handling, price, timing and acceptance criteria. No fixed-price package is advertised by this website. Sending an enquiry does not commit either party to a project.
Integrations and customer responsibilities
Integration feasibility depends on the systems, access permissions and third-party capabilities involved. Customers are responsible for authorising appropriate access, supplying accurate requirements and having the right to use any content or data provided. Access, data-processing arrangements and third-party providers are agreed before the relevant work begins.
Project costs and payment
Build fees, payment milestones, GST treatment and any recurring software, hosting, usage or support costs are confirmed in the accepted proposal. Where included in the accepted proposal, we send a Stripe hosted invoice with the agreed amount and payment terms. An enquiry alone does not create a subscription or payment. Changes beyond an agreed scope are discussed and quoted before that extra work begins.
Testing, review and handover
The agreed scope identifies testing, human approvals, acceptance criteria, documentation and handover. Any ongoing monitoring, maintenance or support must be expressly included or agreed separately. Third-party systems may change and may require later adjustments.
Ownership and third-party components
Ownership and usage rights for custom deliverables are set out in the project proposal. Third-party software, services, fonts and other licensed components remain subject to their own terms. We agree account ownership and access arrangements before handover.
Illustrations and estimates
Workflow diagrams are illustrative examples, not a demonstration of a live customer system. The capacity calculator uses visitor-supplied assumptions and estimates time only; it is not a project quote, an audited result or a guarantee of savings. Actual outcomes depend on the task, implementation, review time, exceptions and how the workflow is used.
Changes and cancellation
Cancellation, any charges for work completed and changes to an agreed project are handled under the accepted proposal. Discuss concerns with us before the work proceeds. Nothing on this website limits rights that cannot lawfully be excluded.
Acceptable use
Services must not be used for unlawful, deceptive, abusive or unsafe activity, or to process content or data without the necessary rights. We may decline or pause work that creates a material legal or safety risk.